Medilink International Malta is looking for a clinical support services manager to support their operations.
Attention: This role is not remote, you will need to relocate to Malta if you do not live there. Relocation costs will be covered for the right candidate. You must be eligible to work in the EU.
The Position is responsible for the management of a core team of medical professionals based at Head Office responsible for providing clinical support to Medilink’s operations globally in real time. This team includes the Clinical Governance Team, Biomedical Technicians and Senior Health & Wellbeing officer
The position also acts as lead for the delivery of clinical support services to operations in line with the company’s strategic business objectives to achieve value for money and effective management of services and resources, The position also acts as a thought leader in promoting the Medilink service vision within the industry. This position provides Clinical Expertise and leadership at the highest level within the Company requiring a background with a breadth of medical experience that includes direct remote site experience, experience in a supportive role for remote sites, administrative and organisational experience of large medical projects and facilities and expertise and experience in aeromedicine and trauma. The above is required to be backed up with experience in countries where health care is recognised as being of high quality.
This position leads the clinical governance agenda for the company and provide 24-hour Topside support (on call) for remote sites as well as clinical expertise and guidance for project design and provision.
MAIN RESPONSIBILITIES:
Clinical Support Services Management responsibilities
▪ Responsible for the day-to-day management, development and mentoring of assigned team members.
▪ Coordinating the tasks of assigned team members and liaising with other departments and supporting as required.
▪ Work closely with Country and Project Managers to ensure Client and project requirements are met.
▪ Working closely with the Quality Department to ensure all relevant issues relating to quality, including risk management are effectively identified, managed and monitored.
▪ Work with relevant teams and individuals to achieve quality assured clinical services.
▪ Develop, agree and manage key performance indicators for the clinical support services.
▪ Setting up administrative systems for the clinical support services team.
▪ Ensuring that all company equipment is tracked, accounted for and properly maintained
▪ Liaising with the Finance Department and providing all required information.
▪ Liaise with the Commercial Department in the preparation of competitive bids.
▪ Maintaining excellent business relationships with clients
▪ Instigating continuous improvements to keep Medilink services and support at the forefront of industry and peers and exceed client expectations.
▪ Revising, proposing and implementing where required policies and procedures as well as following company policies and procedures to ensure proper execution, performance of and quality delivery of services at all times.
▪ Preparing and submitting regular reports to CEO and board as required and directed from time to time.
▪ Analyse information in order to make informed decisions and/or make recommendations to the CEO on adoptions of appropriate management and governance solutions.
▪ Troubleshooting – identifying problems, suggesting solutions and following up to resolution.
▪ Ensure regular audit of the clinical support services to support continuous improvements.
▪ Perform other duties as may be required from time to time for the proper operation of the business within limit of the person’s capabilities.
Topside Support Responsibilities
▪ Provision of Topside Support Services, Doctor on Call
▪ Review of reports from Topside Cases
▪ Supporting the Alarm Centre in coordinating medevacs
▪ Carrying out medical evacuations by air ambulance if required
▪ Provide mentoring and support of team members, local and remote
▪ Conduct and/or participate in performance appraisals as required.
▪ Perform other duties as may be required from time to time for the proper operation of the business within the limit of the person’s capabilities
Clinical Governance Team Responsbilities
▪ Perform other duties as may be required from time to time for the proper operation of the business within the limit of the person’s capabilities
▪ Carrying out Clinical interviews
▪ Carrying out induction to medical staff and other support staff (as required)
▪ Leading the Clinical Governance Team to setting the standards for and supervising the provision of medical services in remote sites
▪ Working with management to understand project requirements and design the service (required skill level of staff, equipping, inventory and stocking etc) to match the project requirements
▪ Responsible for signing off projects as authorised for mobilisation at current state
▪ Responsible for ensuring that monthly reports from site (inventory, daily log or reports from clinic databases, equipment checklists, ambulance checklists, oxygen checklists etc) are received
▪ Responsible for preparing monthly statistics (for Medilink Clinics)
▪ Responsible for ensuring that monthly reports are prepared, reviewing monthly reports and addressing issues and following up
▪ Working closely with operations team in ongoing service delivery
▪ Communicating regularly with clinical staff in sites and clinics
▪ Reviewing and updating of Protocols (eg: Patient care protocols, Infection control etc) ▪ Participating in training needs analysis
▪ Provision of training
▪ Supporting creation of CPD/CME modules for Clinic/ site medics
▪ Carrying out audits of medical services
▪ Supporting development of Health Promotion and Health Awareness campaigns
REQUIREMENTS:
Qualifications & Experience:
▪ Emergency Physician, Anaesthetist or Intensivist other specialist as necessary.
▪ Current registration with the Medical Council in a European Jurisdiction.
▪ Minimum of 7 years post-graduation working experience in an acute setting in a country where Health Care is recognised as being of a high quality.
▪ Minimum of 2 years’ experience working in a remote environment or in an assistance platform
▪ ATLS, ACLS, PHTLS, PALS, Airway Management and Aeromedical (can be provided if not current).
▪ A minimum of 3 years’ experience managing staff in a similar position
▪ Experience in writing board level reports in English.
• Experience in delegating responsibilities and mothering projects from inception to delivery.
Skills:
• Ability to dedicate the required continuous focus and attention to this demanding role.
▪ An excellent communicator
▪ Outstanding organisational and time management skills
▪ Ability to identify key issues and prioritise workload
▪ Ability to create strong unified teams
▪ Thought leader, motivator and mentor
▪ Ability to work under own initiative
▪ Attention to detail and focus oriented
▪ Takes ownership of assignments
▪ Impeccable geographical knowledge and up to date with current affairs
Job Requirements:
• On call based work, including weekends, holidays, and nights
• May be required to travel to site/clinic locations
Languages:
• English: Required – Advanced written, verbal and comprehension skills
• French: Preferred
• Arabic: Preferred
• Portuguese: Preferred.
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